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Creative Edge VA Ltd (‘our’, ‘us’, ‘I’, ‘me’) takes your privacy and security very seriously.

 

Creative Edge VA Ltd (‘I’/’us’) of 10 Victoria Road South, Southsea, PO5 2DA is committed to protecting and respecting any personal information you share with us.

 

This statement explains what types of information I collect from you, how it is used by me, how I share it with others, how you can manage the information I hold and how you can contact me.  The contents of this statement may change from time to time so please check this page occasionally to ensure you are still happy to share your information with me.

 

If you have any questions regarding this privacy policy, please contact me:

 

In writing:  to the address above

 

By phone:  07897 023 460

 

By email:  hello@creativeedgevaltd.co.uk

 

 

WHAT DATA IS COLLECTED?

               

I collect information about you when you engage with use either via telephone through our website or other digital platforms.

 

Some of this information does not identify you personally, but provides me with information about how you use my services and engage with me (I use this information to improve my services and make them more useful to you).

 

The information I collect include some or all of the following:

 

1. Your personal details including name, address and contact details.

2. Identifiers assigned to your computer or other devices, including your Internet Protocol (IP) address.

3. Cookie information.

4. Details of communications between us (i.e. emails)

5. Any other information which you may provide to me.

 

HOW I USE YOUR DATA

 

I will only process information that is necessary for the purpose for which it has been collected.

 

The legal basis of processing will vary depending on the type of service you have requested, and we have listed some examples of our processing activities below:

 

1. Responding to your queries.

2. Using your payment details to process payments or refunds relating to a service provided by me (as is necessary for the performance of a contract you and I and/or as is necessary for our legitimate interests).

 

1. Sending you information about my business services, if requested.

2. Undertaking market research and statistical analysis, including analysing your use of our website.  This allows me to develop new, or improve existing, products and services (as is necessary for our legitimate interests).

 

Our ‘legitimate interests’ as referred to in this document include my legitimate business purpose and commercial interests in operating my business in a customer-focused, efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements.

 

HOW LONG DO I KEEP YOUR DATA FOR?

 

I will not hold your personal information for any longer than is necessary.

 

If you are a customer or otherwise have a relationship with me, we will hold personal information about you for a longer period than if I have obtained your details in connection with a prospective relationship.

 

In any event, the retention period will be the statutory retention period unless there is a further legal or regulatory requirement to do so.

 

HOW CAN YOU MANAGE THE INFORMATION I HOLD ABOUT YOU?

 

Under the data protection act you have certain rights in relation to the data we hold about you.  Under GDPR, these rights are extended and listed below:

 

• To obtain access to, and copies of, the personal information that I hold about you.

• To require that I cease processing your personal information if the processing is causing you damage or distress.

• To require me not to send you marketing communications.

• To require me to erase your personal information.

• To require me to restrict or object to my data processing activities.

• To receive from me the personal information I hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal information to another data controller.

• To require us to correct the personal information I hold about you, if it is incorrect.

 

Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply.

 

COMPLAINTS

 

If you have a complaint regarding any aspect of how we handle your personal information, please write to me at the above address.

 

If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office (ICO) at the following address:

 

Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

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You can also contact the Information Commissioner’s Office (ICO) using their online form:

https://ico.org.uk/global/contact-us/email/

 

PROTECTING YOUR PRIVACY

 

In order to protect the personal data collected from you by Creative Edge VA Ltd against accidental or deliberate manipulation, loss, destruction or the access of unauthorised persona, technical and organisational security measures are constantly improved as part of our technological development.

 

In additional, employees and any subcontractors are obligated to observe confidentiality and data privacy.

 

All computers used by Creative Edge VA Ltd have Norton security enabled.

 

BREACHES

 

If at any time we become aware that your data has been compromised, or that a breach of our systems has occurred, which has an impact on the security of your data, I will notify the Information Commissioner’s Office (ICO), and you, without undue delay.

 

SUBJECT ACCESS REQUESTS

 

You have the right to request access to a copy of the personal information that I hold about you.

This is also known as a ‘Subject Access Request’.

 

This information is provided to you free of charge, however, we can refuse to respond or charge a ‘reasonable fee’ of £10 when a request is manifestly unfounded, excessive or repetitive.

I will provide this information in a structured, commonly used and machine-readable form such as a CSV file.

 

This allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

 

If you would like to submit a Subject Access Request, please contact Admin:

 

In writing: to the address above

 

By phone: 07897 023 460

 

By email:  hello@creativeedgevaltd.co.uk

 

I will respond to your request without delay and at the latest, within one month of receipt of your request.

 

RECTIFYING OR UPDATING PERSONAL DATA

 

If you believe the personal data, I hold about you is inaccurate or incomplete, you have the right to rectification.   You can let me know about any changes in writing at the above address.

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WITHDRAWING CONSENT

 

You have the right to withdraw your consent for me to collect, process and store your data at any time.

 

If you wish to withdraw your consent, please confirm this in writing to Heidi at the address above.

 

Please note, by withdrawing consent, Creative Edge VA Ltd may be unable to execute the contract that you have entered into with us and will result in termination of our services.  The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

 

CHANGES TO THIS POLICY

 

This policy will be reviewed regularly and revised according to further direction from the ICO following the introduction of the EU GDPR regulations. 

 

Creative Edge VA Ltd